Portal
Self-service interface for your customers
Provide customers with a self-service portal to manage their accounts, billing, and support tickets. Ubersmith’s portal enhances customer satisfaction by giving them control and visibility over their services.
All-in-one
Customers log in to the same system that your staff does
Comprehensive
Let your customers see the full breadth of their accounts with you
Configurable
Control what your customers can see and add customized links
Customer Login
A single system for your users
Our solution includes a built-in portal to allow your customers to keep track of and manage their own accounts from a single interface.
No need for additional software to install and no additional cost to you.
Multiple Contacts
Authorized contacts
Track the names and email addresses of everyone you deal with in a customer organization
Each contact can have their own login to the portal. Control individual access levels of each contact.
Billing Summary
Complete account summary
Once logged in to our customer portal, contacts can review their full account history.
The moment a quote is signed, an official contract is finalized and stored in Ubersmith, and then order execution can begin.
Ticket View
Authorized contacts
Track the names and email addresses of everyone you deal with in a customer organization
Individual contacts can open new tickets or post replies to current tickets.
The full history of past tickets on their account is viewable and fully searchable.
Device Management
Customer-managed devices
Customer contacts can conveniently review the status of any of their devices, regardless of its physical location.
Our integration with networked power units lets customers reboot their devices on demand.
Trusted by leading organizations
Today, phoenixNAP can bring a customer online within hours which is due to our automated workflows. We have been able to deliver 200 bare metal servers within 24 hours to serve customer needs. Without automating the customer on-boarding workflow and associated billing processes, we could never have sustained those rates.
Ian McClarty
President