Ticketing

Designed and integrated to save your team time and effort

Comprehensive 

Configure departments for each
of your public-facing email addresses

Integrated

Associate tickets with customers,
services and devices

Detailed

Log important types of data for all of your team’s tickets

Communication

Easy, 24/7 client
communication

Our email-based ticketing system ensures you’ll never miss a message from your customers and vice versa. Organize all aspects of your customer communications from one easy-to-use interface.

Departments

User configurable
departments

Departments in our system help you keep your teams organized and on task. Receive tickets at any number of incoming email addresses and sort them into the appropriate departments automatically.

Filter

Sensible email-
based filters

Our support manager sorts by department and can be configured with any number of smart filters that helps automate your client communication. Clear spam, prioritize VIPs and act on emergencies.

Integrations

Tied-in with billing
and device management

Before your staff knows a ticket has been received, our system has associated it with the relevant customer account. It can be further tied to an individual service, order, quote and/or device.

Timers

Schedule ticket-related tasks

Our ticket timers let the user automate actions. Simply specify the date and time and our software can automatically change a ticket’s status or priority, move it between departments or send a pre-written response.

Trusted by leading organizations

"Ubersmith is at the core of our business. Every person in our company uses the product - from customer support to sales to operations."

James CornmanCTO and Co-Founder

What we can do for you

Integrate everything you need on subscription management