Comprehensive
Configure departments for each
of your public-facing email addresses
Integrated
Associate tickets with customers,
services and devices
Detailed
Log important types of data for all of your team’s tickets
Communication
Easy, 24/7 client
communication
Our email-based ticketing system ensures you’ll never miss a message from your customers and vice versa. Organize all aspects of your customer communications from one easy-to-use interface.
Departments
User configurable
departments
Departments in our system help you keep your teams organized and on task. Receive tickets at any number of incoming email addresses and sort them into the appropriate departments automatically.
Filter
Sensible email-
based filters
Our support manager sorts by department and can be configured with any number of smart filters that helps automate your client communication. Clear spam, prioritize VIPs and act on emergencies.
Integrations
Tied-in with billing
and device management
Before your staff knows a ticket has been received, our system has associated it with the relevant customer account. It can be further tied to an individual service, order, quote and/or device.
Timers
Schedule ticket-related tasks
Our ticket timers let the user automate actions. Simply specify the date and time and our software can automatically change a ticket’s status or priority, move it between departments or send a pre-written response.
