Born inside an infrastructure provider. Built to turn usage and capacity into revenue.
TRUSTED BY INFRASTRUCTURE PROVIDERS WORLDWIDE
An end-to-end revenue platform for infrastructure providers
We serve businesses that sell digital infrastructure.
Ubersmith gives infrastructure providers one system to sell, deliver, support, and monetize their infrastructure and services. From contacts and provisioning to device management, billing, and customer support, everything lives in one platform.
Most billing tools are built for software subscriptions, then stretched to fit infrastructure. Ours started at the other end.
That difference shows up in unglamorous places. Metered bandwidth and power draw are first-class inputs, not custom fields. A signed quote can trigger provisioning without anyone re-keying it. Devices, IP space, and circuits belong to a customer record rather than a spreadsheet beside it. None of that is exciting to demo, and all of it is where margin quietly disappears.
We are also deliberately not everything. We are not a general-purpose ERP, and we are not trying to be the cheapest per-seat subscription tool on the market. We are the system of record for providers whose revenue depends on what their hardware and network actually did last month.
• 60+ payment gateways
• 100+ integrations
• API-first
• Self-hosted or managed
What sets Ubersmith apart
Choosing a platform is less about features and more about fit. That means understanding where it came from, how long customers trust it, and whether it can genuinely work the way your business does.
Infrastructure-native
Ubersmith originated inside Voxel, an infrastructure company. Every capability was developed around the operational realities every infrastructure provider lives with.
A partner, not just a vendor
Our customers stay an average of 14+ years because our platform is genuinely invested in a business’s growth. We scale alongside new service lines, evolving pricing models, and increasing operational complexity.
Configured to how you operate
The platform is tailored to each customer’s specific workflows, billing structure, and infrastructure setup. It adapts where larger, standardized systems require businesses to adapt instead.
A quarter century of solving one problem
Ubersmith has been through an in-house build, a rebrand, two acquisitions, and a return to independence, without changing who it is built for.
A billing system built out of necessity
Voxel, an enterprise cloud and hosting provider in Troy, New York, needed to bill usage-based infrastructure and could not buy anything that did the job. It built its own system in house and called it CBMS.
Billing meets customer management
Voxel merged CBMS with TicketSmith, a customer management product for the data center market, and rebranded the combined platform Ubersmith. Billing and ticketing have shared one system ever since.
Ubersmith becomes a company
The platform stopped being one provider's internal tool and started running other providers' businesses too. It is the year Ubersmith counts as its founding.
Acquired by INAP
After roughly a decade of commercial growth, Voxel and Ubersmith were acquired by INAP, a global data center and cloud provider. The platform spent the next ten years being proven at operator scale.
An autonomous business again
On July 1, 2021, Lumine Group acquired Ubersmith from INAP. Ubersmith runs as an autonomous business with its own roadmap, backed by an owner whose stated model is to buy and hold software companies indefinitely.
Built to last. The platform keeps moving.
Customers stick around for an average of 14 years. That's backed by a regular release cadence with published notes, 100+ integrations including over 60 payment gateways, and roughly 4,000 daily users across operations, finance, and support teams.
The commitments we hold
A value without accountability is marketing. These values define what a customer should expect from us and what they are entitled to demand.
Limitations surface during evaluation
If the platform does not support a requirement, we raise it before a contract is signed. A billing migration that unravels post-implementation costs the customer far more than it costs us. We account for that.
Your revenue runs on this platform. We operate accordingly.
Release notes are published. Upgrade paths are documented. Our support stays with you until a problem is resolved. Tickets are not closed or reassigned.
Change how you charge without asking us first
Your pricing model should not be limited by your billing tool. The platform is configurable and API-first, so launching a new metered product or a different contract term does not require a professional services engagement.
Designed for how businesses actually operate
Our customers range from regional ISPs to global data center portfolios, and our team is spread across several continents. Product decisions are tested across multiple markets, business models, and operating environments.
Serving providers on six continents
Ubersmith serves providers across six continents. Billing runs overnight in one region while support tickets open in another. The platform is built to be operated across time zones, currencies, and tax regimes.
Owned for the long term. Built to stay.
Ubersmith is part of Lumine Group, a Constellation Software company that acquires vertical software businesses and holds them indefinitely. We run on a decades-long roadmap, with no acquisition pressure and no forced pivots.
Tell us how you bill today
The more we know about your billing model and infrastructure, the more useful the conversation will be.
Or go direct
Headquarters
Ubersmith, Inc.
New York City, New York
United States
Documentation and release notes live at docs.ubersmith.com
See it run against your billing model
About Us
Meet the leader in Subscription Business Management for the Cloud
Ubersmith is a subscription management software company headquartered in New York City. We provide organizations with open, scalable and integrated solutions for billing, infrastructure and ticketing.
What makes us
different from others
Ubersmith is determined to transform business operations. Our business management solutions are specifically designed to streamline business processes, enhance collaboration, and drive efficiency for organizations regardless of the sizes while minimizing operational cost.
We identify the challenges companies face and we are committed to provide innovative features and exceptional support to help businesses thrive in today’s fast-paced digital landscape . With our user-friendly platform, businesses can easily streamline workflow, integrate key functions and gain valuable insights while enjoying the flexibility and scalability that cloud technology offers.
Our company core values
Integrity
At Ubersmith, integrity is at the heart of everything we do. We are committed to delivering transparent, reliable solutions that you can trust to streamline your business operations.
Accountability
We hold ourselves accountable to the highest standards, ensuring that our products and services consistently empower businesses to thrive with seamless billing, automation, and support.
Empowerment
Ubersmith empowers businesses to take control of their growth, providing the tools and flexibility needed to scale operations, automate processes, and deliver exceptional customer experiences.
Diversity and
Inclusion
Our diverse and inclusive culture drives innovation, enabling us to develop solutions that serve a wide range of industries and customers, ensuring that everyone’s needs are met with care and expertise.
A passionate team serving globaly
Reach us On and Off-Line
Report Security Concern
Contact Support
Frequently Asked Questions
Talk to Us
Reach out with any questions you might have about Ubersmith
Office Location
New York Headquarters
Trusted by leading organizations
