Customers log in to the same
system your staff does.
No additional software needed.
Lets clients see the full breadth of
their account from invoices, to support
tickets to their own device monitors.
Show your customers only what
you want them to see with access
controls or add customized links to help
them get around the rest of your site.
A single system for
users and clients
When we say it’s an all-in-one solution, we mean it. Ubersmith’s has a built in client portal to allow your customers to keep track of and manage their own account from a single interface. No need for additional software to install and no additional cost to you.
Whether you’re dealing with sole proprietors or large, publicly traded companies, Ubersmith can keep track of everyone you’re going to be dealing with. Authorized contacts help you track the names and email addresses of everyone you deal with in a client organization. Each contact can have their own login to the Ubersmith client portal. You can even control the individual access levels of each contact. Let the technical contacts deal with the devices and the finance folks deal with billing.
Once logged in to Ubersmith’s client portal, contacts can review their full account history. That includes all past invoices, payments and account credits. Clients can also review their current balance and submit payments on demand.
Just like their billing summary, clients logged into Ubersmith can review any and all support tickets associated with their account. Individual contacts can also open new tickets or post replies to current tickets. Also, the full history of past tickets on their account is right at hand and fully searchable.
For the technically minded client contacts, this is what really sets Ubersmith apart. From within Ubersmith, client contacts can review the monitor status of every one of their devices, regardless of its physical location. Our integration with networked power units even lets clients reboot their devices on demand.