Version 3.0

Enhancements:

• Quote/Contract generation and online acceptance.
• Notification when device returns to ‘Up’ status from ‘Warning’ or ‘Down’
• Control Panel Integration Overhaul
• Ticket timer feature greatly expanded.
• Ticket Merge popup now suggests likely candidates based on the current ticket’s subject and author.
• Manage ticket timers link now clearly indicates how many timers are already present on a ticket.
• Additional account credit types added.
• Added customizable ticket statuses.
• Custom fields for authorized contacts
• Support Manager should determine brand for incoming emails based on the To: address domain
• Account credits can now be limited to specific services.
• DNS Integration
• ‘New’ tickets view no longer dependent on user login.
• Orbital Gateway ACH Support
• Custom fields now support regular expression checking for input values.
• Search-specific items per page setting
• Update generic snmpv2 drivers to skip Nu0
• Added API function to apply an account credit to an invoice.
• SolusVM Node “Pool” Support
• Solus integration updated to use all template data returned by their API.
• Facilities, zones, cages, rows and racks can now each be directly associated with a client.
• Update mPAY24 to use new URL
• Rack Visualization
• Payment methods are now automatically removed when a client is deactivated.
• Added configuration option for localized measurement system.
• Add option to duplicate upgrades and options between separate service plans.
• Increase efficiency of login rate-limiting
• Compress session data
• Added configurable global outgoing email footer.
• When generating a manual invoice the user specifies an explicit date instead of a grace period.
• DRAC 5 IPMI module support
• Tax Engine Support
• client.cc_update
• Event triggers have been added for the addition, edit and deletion of credit cards.
• Admin_get and Admin_list API functions added.
• Chef Environment Support
• Update SSH client library
• Added ‘Active Sessions’ report which includes option to forcibly log another user out of Ubersmith.
• Error reporting updates
• Order module to expand services
• Block iconv errors
• Release session lock in CDP device modules
• API method for retrieving IP Pool & Block data
• Appliance API 2.0 interface
• Added support for tax exemptions.
• Save & New button on the add service popup now remembers all data previously entered for easy duplication.
• Added Netgear GS748T v4 support
• Metadata bulk get API script now properly honors and accepts brand id parameter.
• Support SNMP connectivity via IPv6
• Admin user drop downs replaced with smart autocomplete box.
• Associating a ticket with a device now automatically associates it with the related service if known.
• Clean up APC device models
• The Service Statistics and Service Plans report have been combined and consolidated.
• Outstanding invoices and outstanding credits reports replaced with comprehensive ‘Aged Balances’ report.
• Change minimum supported PHP version to 5.3
• APC 8953 support
• Support filtering client device list by location
• Updated system to use http-only cookies.
• File class and controller improvements
• Add First Data Global Gateway e4 payment processing
• Updated parameter documentation for ticket count and ticket list API functions.
• Code consolidation of internal classes.
• VRRP/HSRP VLAN support
• General layout improvements to the client interface order view page.
• Add support for APC 7911A, 7990, 7998, 8959NA3, 8961 & 8965
• Granular permissions can now be set for the primary login in a client’s account.
• Add Tripplite PDUMV30HVNET support
• Add advanced search item for “client ID” within device manager search
• An event trigger has been added to be run when a credit card charge is declined.
• Added date range information to line items in the outstanding services report.
• Event trigger added for when a ticket is edited.
• Advanced search for the support manager
• Added links directly to switch devices above bandwidth graphs.
• Add appliance support for rrd pecl module/extension
• Add Ekinops 360 Support
• Add Netbotz 200 Support
• uber.check_login changes
• Add Suport for Dell iDrac 7
• Add support for Enlogic EN6105 PDU
• Add support for EMU probes on APC 8941, 8959NA3, 8961 & 8965
• Update uber_api_client error handling
• Document device parameter to API 2.0 device.list method
• The Order Queue name an order is in is now explicitly listed on the view order page.
• Support configuring acceptable bounds for EMU graphs
• Updates and improvement to Support Manager Reports
• Ticket_post_list API function now includes recorded time for each post.
• Update device module graph date selection
• Support SuperMicro virtual media when using IPMI proxy
• Added order module to integrate with Pardot.
• Expose link to ticket_post_id anchor
• API Documentation PDF updates
• API 2.0 methods to handle files
• General updates to UI in tabs and section icons.
• Cashigo Payment gateway integration added.
• Accept ‘ethernetCsmacd’ for Dell 3348
• Add a means to ‘disable’ admin accounts
• Authorized contacts can now be deactivated/reactivated.
• Assignee name now explicitly included in ticket_list and ticket_get API function output.
• Netbotz 200 expansion modules
• Popup class should support client-styled popups
• Adjust ping arguments to support high-latency devices
• Load server metrics summary via AJAX
• Mark monitors as suspended for deactivated devices
• Remove unused locale-specific images
• Display errors in the browser if in developer mode
• Client address information added to payments received and refunds reports .csv output.
• Add support for Raritan Dominion PX (PX2-5660)
• Added support for Litle Vault credit card gateway.
• Individual upgrade options can now be translated into multiple languages.
• Internationalization support added to service plan upgrades and options.
• Comment field added to group edit service popup window.
• Variable ##coupon## can now be used in by the ‘send templated email’ order module.
• Support for time tracking has been added to the admin response ticket post API script.
• Support for Optimal gateway credit card tokenization added.
• Initial response time is now tracked for all new tickets.
• Update ccbackend key management

Bugfixes:

• Consider increasing instance -> appliance cURL timeout to 60s
• .docx attachments are now logged with the proper file type.
• Dropped Order module for no longer in business Fraudgate.
• Charges on Delta credit cards no longer logged with Visa logo.
• plan_info() i18n issue
• Review eNom order process
• Service statistics and service plans reports now properly display names for out of brand plan entries.
• Add ‘download as csv’ option to ticket view table
• Refund report .csv file output no longer limited to one page of results.
• Order activity time stamp is now updated each time an action is processed on it.
• Resolve Appliance error ‘return value of new by reference is deprecated’
• Support manager now honors additional ‘to’ addresses when sending replies to an incoming email.
• Specified date range no longer forgotten on secondary pages of the order list.
• Logic improvement to the outstanding credits report.
• Services now properly reactivated even when a separate unpaid invoice remains.
• Coupon_info API script properly respects active coupons over deactivated ones with the same code.
• Upgrade option check boxes now properly greyed out when the whole upgrade is disabled in order form wizard.
• Devices created for existing Solus VMs are now associated with both client and service.
• Hanging IPMI process
• Solus template list is now limited by the selected VM type.
• Ticket time events now properly log the user’s name instead of just id number.
• Ticket log entries now properly display department names.
• Submitting an outgoing ticket now properly recorded in the ticket event log.
• The taxes collected report now properly ignores company issued credits.
• API 2.0 client.get method doesn’t honor allclients parameter
• Correct issue where backup billing module shows ‘invalid period’ error in invoice detail
• Mail log cuts off long message bodies
• Backup billing module should take into account native discount field
• ‘MANL CHARGE’ no longer passed to credit card gateway when generating an invoice.
• Text in invoice summary no longer always says payment made by credit card.
• New users given full brand access are now properly able to log in.
• Email client and submit support ticket features don’t honor user’s brand specific from address
• Don’t use $_REQUEST directly in include files
• Handle large XML responses from vCloud Reports
• i18n support in CloudStack service module
• Limit switch port enable/disable controls to admins with “Full” device manager access
• Solus VMs are not being destroyed when told to do so by service module
• WHMCS import routines need to use new domain layout
• Custom field values added by add_client API function now added under the proper brand.
• OpenSRS module properly checks for PEAR errors on line 1106.
• Honor IPMI drivertype when retrieving sensor data
• Use appropriate payment type in QuickBooks for ACH
• Correct query error in class.device_outage.php
• Changing an opportunity’s state now properly records the before and after in the event log.
• Solus VMs should query server for empty data
• Define error report email address in config.ini.php
• Support departments now use dept. specific addresses for reply_to header.
• Chef node control popup does not close and refresh parent after edit
• Fix security access for manage coupons
• Avatar not being displayed when opening tickets
• Saved searches now properly store search values
• Corrected permissions check on the add email template popup window.
• Selecting an upgrade on the edit services popup now properly updates prices.
• Add_domain API script no longer universally returns ‘domain already added’ error.
• Use 5900/tcp for KVM port for iDRAC6e
• IP Pool & VLAN utilization notification not sent
• Improved error checking in bandwidth device module when no port is specified.
• Typo corrected in uber.method_get API function.
• Corrected undefined variable error when ordering an SSL cert.
• Windows Server appliance model doesn’t properly cache CPU list
• Credit card backend now errors out on expired cards without contacting the gateway.
• Accounted for Solus API not returning all data promised for vserver-infoall method.
• Fixed link to secondary ticket pages when viewing an opportunity.
• List plans API description now specifies that class_id is an accepted variable.
• Google maps order module now connects using SSL.
• Vcenter report no longer fails when no line items are returned.
• Client.invoice_count no longer errors out when 0 invoices are returned.
• Corrected logic conflict with devices in a rack but not assigned a specific position.
• List credits API function now uses proper backend function.
• Added exception for ticket id matching in subject lines when X-Mail-from header includes ‘freshdesk.com’
• General clean up of the avatar feature.
• Corrected bug in PDF invoices where line items larger than one page would cause text overlaps.
• Issue with logging when using locale with comma as a decimal separator
• Bandwidth Billing chart display issue
• Resolve API 2.0 JSON error
• Fix issues with NetBotz 500 driver
• Send mail link now properly works on saved searches.
• Authorized contacts are no longer able to grant permissions to other contacts they themselves do not have.
• Fixed annoying javascript bug on view ticket page.
• Maxlength removed from password field on change password popup.
• Pro-ration algorithm updated for better consistency.
• Event log entries now properly record when a service’s specified payment method is changed.
• Popup resize tweaks
• Cannot set empty role from Chef Node Control device module
• Admin user pull down menus replaced with auto complete text boxes.
• Setup process needs to initialize DB2
• Correct WHOIS privacy variable for OpenSRS
• Uber.brand_list API method added.
• CDP Backup Billing module now works with disksafes that have been moved between hosts.
• Removed irrelevant ‘Netflow server’ link on netflow devices in the client interface.
• Remove frames in client UI
• Total received in minidash now displayed based on reports & stats permissions instead of client manager.
• Add domain feature once again looks up domain information automatically.
• Don’t try to use environment of non-existent nodes
• Corrected chronological order listing for mail log on the reports tab in the client manager.
• Correct search limit default value post upgrade
• Replace reg_domain_lookup in namecheap registrar class
• Bug in code that translates switch ports into port indexes
• Insufficient error checking in Load Balancer module
• plan_info not returning pricing info from plan_pricing table
• Problem getting error message when IPMI proxy login fails
• Remove some unused functions
• Error report sent when iconv encounters an illegal character
• Don’t include all ports in bw billing when switch has no billable ports set
• CDP3 client throws PHP warning
• ‘Mark refund only’ option missing for 2Checkout payments
• Use default brand’s outgoing email address for ‘Daily report’
• Fix DEBUG constant usage
• Correct ‘Setup Fee Quantity Sensitive’ setting issue
• American Express charges going through Realex gateway now properly pass the value for ‘account’.
• API v1.0 script ticket_info.php now does proper error handling when passed an invalid ticket id.
• Standard searches for a service description now properly takes client status into account.
• ‘Clients’ tab on add/edit coupon popup window now more consistently labeled.
• Payments received CSV download file now includes transaction id field.
• Auto complete drop downs have had font and padding adjusted. Exciting!
• Fixed issue where ‘renew’ ssl cert link was not appearing in some cases.
• Internal ticket load function now properly follows ticket merge history.
• Children becoming top level services upon parent deactivation now properly logged.
• Upgrade option prices left blank now properly default to $0 instead of erroring out.
• Fixed javascript error with location details when adding a device.
• Domain lookups no longer return wrong results when searching for a domain that contains a ‘-‘.
• Correct ‘Setup Fee Quantity Sensitive’ setting issue
• Updated Gateway support for Sage and First Data
• 414 error on bandwidth billing graph
• 2checkout payment return page styling cleaned up.
• Missing cpanel_hosts table causing error in upgrade after new install
• Remove requirement for ‘protocol’ in device.monitor_list API call
• Cannot log in if session.gc_maxlifetime setting is 0
• Made the change log popup more efficient in the global event log.
• Event log select queries now run off of db2.
• Solr 4.0 Support
• Discounts on upgrade options now properly saved when adding a coupon.
• Ticket_submit, ticket_submit_outgoing API functions now support client_id, service_id and device_id variables.
• Correct error inserting order followup
• Select-all checkbox broken on Rebooter Information device module
• Unify HTTP headers for file downloads
• Delete multiple items dialog is too greedy with its item count
• Appliance ignores start and end dates for single device/port requests
• Order Manager should load first step user has access to, rather than Leads
• Update 2.0 API’s ticket_* methods for parameter parity
• Provide PATH environment variable to knife call in dm_chefnode
• Avoid Device Module redundancy
• Comments can now be properly deleted from sales opportunities.
• Updated Solus module to account for adjusted listtemplates output.
• Clutter reduced in line just above first ticket post on ticket view page.
• Incorrect default CC on ticket followup
• Client interface event log now filters output based on user’s permissions.
• PDUs that return no ports are not supported properly
• Session issue with https redirect
• URL encode JNLP filenames
• Language management popup broken in IE
• Will now properly look for collisions when setting numeric login ids for authorized contacts.
• Unable to change the unique flag on metadata
• Credit card decline event log entries updated with the proper event type id.
• cPanel Host service module needs better error checking
• Editing a client’s login information no longer causes metadata related backend error.
• Tax now properly assessed on discounted setup fees in the order manager, not the full fee.
• The tax on setup fees is now properly updated when the fee is edited in an order by an admin.
• Undefined variable $instance_ids
• Display issues with Edit Device popup
• cPanel upgrade call to device_add does not include type_id
• Fix fatal error in device.ip_assignment_list when passing service_id
• output *_display_unit in human readable format for devices and device types
• User id field on add service popup no longer limited to 8 characters.
• Bandwidth report breakdown totals incorrect
• Default contact should be added with inherited permissions.
• set default width for device types on upgrade
• Features not allowed on leads are now also not allowed via the API.
• Undefined index when viewing reboot module for the first time
• Tweaked credit card decline error language.
• Disassociating a device mid month no longer returns an error when billing for universal transfer.
• client.cc_add allows adding 2 copies of the same card
• PHP no longer throws an error when viewing an order action’s output.
• Fixed fatal error in client.inc.php.
• Initial pro-ration date based on last renew date of service instead of current time.
• Don’t try to update the types table for versions older than 3.0
• Accomodate existing device labels when creating new cPanel Host devices
• An internal error message being triggered by the Orbital credit card gateway integration has been fixed.
• Updating Zone Status fails when upgrading from 2.3.0.2 to current trunk
• Setup redirect fails when config.ini.php is missing
• Problem with ticket search when logged in as a contact
• Additional countries added to internal country list.
• Improve sanity checking on $_REQUEST input in gradient_header.php
• Update the sales manager icon to no longer say ‘beta’
• Fixed bug where custom welcome letter templates could not be updated.
• Search issues after 3.0 upgrade
• Sanitize sign_request stored when quote is signed
• Events no longer logged and triggers no longer fired when a client is edited without any changes being made.
• Legacy IE SSL workaround
• Correct issue where editing device causes all IP assignments to be removed from device