Our product was initially created inside of a hosting company called Voxel (later acquired by Internap). Its initial mission was to help Voxel do monthly recurring billing for hosted services.
Years later, we successfully sold our software to other hosting companies for the first time, and then to companies outside of the hosting arena. Along the way, Ubersmith went beyond billing to add capabilities for customer management, quoting, provisioning, device monitoring and ticketing.
Ubersmith is ideal for hosting providers due to our turn-key billing for cloud, virtualization, bandwidth, backup and tickets, our device management for servers, routers and other infrastructure, and our device-intelligent ticketing.
In addition to product-specific features, we are pleased to have more partnerships now with leading companies that cater to the hosting market, including cPanel, Plesk, OnApp, Virtuozzo and others. These companies deeply understand hosting providers, help us jointly support them and help them succeed in general.
As Ubersmith software continues to evolve, our product software and platform can be used by essentially any type and size of company anywhere in the world. From an industry perspective, we have seen strong adoption from data center operators, managed services providers, telcos and ISPs, software-as-a-service (SaaS) companies and non-technology companies as well.
While we go broader with these other markets, we also want to go deeper as it relates to hosting. We’re investing in our core platform and usability, while at the same time building more hosting-specific integrations and partnerships.
Our global development team is getting larger, and we now have a range of development partners who can help build on behalf of our hosting customer requirements. We also aim to open up additional parts of our platform for customization and extension. All of this will help in response to your feature requests and help us execute more rapidly on our ideas and vision also.
For those who have asked, we absolutely do care about the hosting market, and we always will.
I’d be interested in hearing your thoughts in a comment below, on Twitter @ubersmith or @kurtodaniel, or by reaching out to our team via our website.