Ubersmith today announces a new multi-year agreement with Namecheap, a customer for more than 10 years. Under terms of the agreement, Namecheap now has access to priority support, as well as additional room to expand its usage of the Ubersmith software, which today is used by hundreds of team members at Namecheap that work in billing, customer and technical support.
With 9 million domains under management, Namecheap is among the largest domain registrar and web hosting providers in the world. Namecheap uses the Ubersmith software for:
– Handling the workflow of hosting customer orders from account setup through provisioning and billing;
– Managing and tracking all hosting customer service support orders;
– Tracking inventory of hosting product equipment, reporting on usage of those resources, plus integration with SolusVM for management of virtual machines, and integration with cPanel for management of customer web hosting services.
“It gives us great satisfaction to help enable the growth of Namecheap, a market leader in domain registration and hosting,” said Kurt Daniel, president of Ubersmith. “This customer serves as a great example of the ability of our software to scale to whatever levels are required.”
“Ubersmith software offers us capabilities for efficiently running our business, which ultimately allows us to better serve our customers,” said Hillan Klein, Namecheap COO. “It also provides us with valuable statistical data that we can use to improve our service offering. Additionally, our new agreement with Ubersmith gives us priority-level support.”
Namecheap was founded in 2000 by its CEO, Richard Kirkendall, and today does business all over the world. The company has hundreds of team members that serve a customer base ranging from web professionals and individuals to large businesses. Namecheap offers domain names at some of the best prices in the industry, along with full-featured hosting packages, Secure Sockets Layer (SSL) certificates, WhoisGuard privacy protection service and more.