Ticketing
Designed and integrated to save your team time and effort
Manage customer support effortlessly with Ubersmith’s integrated ticketing system. Track communications, automate workflows, and link tickets to customers, services, or devices for fast resolutions.
Comprehensive
Configure departments for each of your public-facing email addresses
Integrated
Associate tickets with customers, services and devices
Detailed
Log important types of data for all of your team’s tickets
Communication
Easy, 24/7 client communication
Our email-based ticketing system ensures you’ll never miss a message from your customers and vice versa.
Organize all aspects of your customer communications from one easy-to-use interface.
Departments
User-configurable departments
Departments in our system help you keep your teams organized and on task.
Receive tickets at any number of incoming email addresses and sort them into the appropriate departments automatically.
Filter
Sensible email-based filters
Our support manager sorts by department and can be configured with any number of smart filters that helps automate your client communication.
Clear spam, prioritize VIPs and act on emergencies.
Integration
Tied-in with billing and device management
Before your staff knows a ticket has been received, our system has associated it with the relevant customer account.
It can be further tied to an individual service, order, quote and/or device
Timers
Schedule ticket-related tasks
Our ticket timers let the user automate actions. Simply specify the date and time.
Our software can automatically change a ticket’s status or priority, move it between departments, or send a pre-written response.
Trusted by leading organizations
Today, phoenixNAP can bring a customer online within hours which is due to our automated workflows. We have been able to deliver 200 bare metal servers within 24 hours to serve customer needs. Without automating the customer on-boarding workflow and associated billing processes, we could never have sustained those rates.
Ian McClarty
President