From Visibility to Access: Elevate Support with a Unified Client Portal
A stitch in time saves nine: For service providers, customer experience is everything. Smooth and transparent interactions from the start foster a stronger relationship in the future. That’s why a unified client portal is no longer just “table stakes” – it’s a competitive advantage.
One Platform, Multiple Benefits:
Nothing frustrates customers more than confusion about billing. With Ubersmith, clients can see their full account history, quotes, and active contracts in one place. Instead of juggling different tools, your clients log in to the same system your team uses. No extra setup or software required – just seamless access to account status, invoices, quotes, contracts, and billing history.
Open and monitor tickets, view account status, and device status, or even perform simple device management tasks themselves – each user within an organization only sees what’s relevant to them, ensuring clarity and security at every step. This transparency builds trust and significantly reduces the number of support inquiries your team has to field.
Simple Feature, Great Impact:
For some service providers, the client portal even extends to device management. Customers can check device status across locations and perform simple actions – like rebooting through networked power units – without needing to contact support. It’s a small feature with a big impact on satisfaction and efficiency.
Benefits at a Glance:
• Unified login for streamlined account access
• Role-based permissions for better control
• Full visibility into billing, contracts, and support
• Self-service device reboot and monitoring
Transform Customer Experience Today:
No additional software. No added complexity. Just a powerful portal that turns visibility into efficiency. Want to see it live? Schedule your personalized demo:
support@ubersmith.com
From Tickets to Resolutions: Boost Customer Satisfaction
Work smarter, not harder: Deliver faster, more consistent support without adding headcount. Ubersmith’s integrated ticketing system centralizes customer communication, automates routine work, and ties every ticket to the right account, service, or device.
Keep Communication Fluid 24/7:
Never miss a customer message. Ubersmith’s email-first ticketing captures every incoming request and organizes conversations in one easy interface, so teams can respond quickly and avoid costly back-and-forths.
Cut the Chaos: Route Tickets to the Right Team:
Define departments for any incoming address and apply intelligent filters to sort tickets, block spam, prioritize VIPs, and escalate emergencies. Automation puts the right tickets in front of the right people – instantly.
Before your agent even opens a ticket, Ubersmith associates it with the relevant customer account, service, order, or device. That context speeds diagnosis, reduces repeat contacts, and keeps billing and support aligned.
Set It & Let It Run: Workflows That Run Themselves:
Schedule ticket-related tasks, set timers to change status or priority, move tickets between departments, or send responses automatically. Timers turn routine follow-ups into automated, reliable actions.
Benefits You Can Count On:
• Centralized, email-based ticketing for 24/7 customer contact
• Automatic routing and smart filters to reduce noise and prioritize work
• Tickets tied to accounts, services and devices for instant context
• Timers and scheduled actions to automate routine tasks
Turn Every Ticket Into a Win:
Want faster resolutions, fewer escalations, and support that scales? Book a personalized demo to see how Ubersmith’s ticketing transforms support into a growth enabler:
support@ubersmith.com
Deliver Faster, Bill Smarter: Ubersmith for Telcos & ISPs
Adapt or Perish: The telco and ISP market is evolving – subscription models and customer-centric services are becoming the norm. With the right business management platform, operators can turn operational complexity into a competitive advantage. Ubersmith is built to manage the entire customer lifecycle, from quoting and orders to support and billing.
One Platform for the Entire Customer Journey:
Keep every stage of the customer journey connected. Ubersmith centralizes sales quoting, order processing, support ticketing, and billing so teams work from a single source of truth. That reduces handoffs, speeds up resolution, and improves customer experience – all critical for retaining subscribers in a competitive market.
Real-Time Usage, Real-Time Decisions:
Monitor bandwidth and usage in real time, track overages and automate workflows to act on that data instantly. These capabilities let you generate accurate subscriber reports, automate order workflows, and deploy services faster – reducing manual steps and shrinking time-to-revenue.
Built to Grow: Flexible, Extensible Telco Solutions:
Ubersmith is designed to adapt as your business model evolves. From real-time monitoring to invoicing and reporting, Ubersmith supports growth while protecting revenue and operational efficiency.
Benefits that Drive Results:
• Real-time bandwidth usage and overage tracking
• Automated order workflows for faster provisioning
• A unified client portal for account management and reporting
See It in Action:
Ubersmith offers tailored demos so you can see how the platform fits your processes and priorities. Book a personalized demo to discover how to streamline workflows, improve billing accuracy, and deliver better service to your subscribers: support@ubersmith.com
Software & SaaS: Drive Your Business Growth with Recurring Billing and Tiered Pricing
Every cloud has a silver lining: Running a SaaS business comes with its fair share of “bottlenecks” – from managing subscriptions to experimenting with pricing models – but with the right platform, these challenges can turn into growth opportunities.
Ubersmith offers flexible, scalable solutions that help software companies automate operations, optimize billing, and ensure smarter business decisions that drive real results.
Simplify Billing & Reduce Errors with Automation:
Keeping your billing process streamlined is essential for smooth, predictable SaaS operations. Automating recurring invoices and payments reduces manual work, minimizes errors, and ensures consistent cash flow – a must for accurate monthly projections and building investor confidence. Automation also accelerates customer onboarding and prevents “revenue leakage”.
Boost Revenue with Flexible Tiered Pricing:
Delivering the right plan to the right customer is easier with agile tiered pricing options. Flexible plans, custom discounts, and adaptable pricing strategies allow companies to experiment with monetization models, segment customers by value, and encourage upgrades.
Optimizing Data Centers with Integrated Ticketing Systems
In today’s fast-paced digital landscape, data centers must operate flawlessly. Discover how integrated ticketing systems empower real-time insights, proactive automation, and enhanced security to minimize downtime and maximize efficiency.
Integrated Device Monitoring for Datacenters: Continuous Improvement vs Continuous Corrections
As datacenters grow in size and complexity, tracking and supervision platforms will continue to play a critical role in ensuring their reliability, efficiency, and security.
Simplifying Cloud Sustainability
Users of leading cloud services, including AWS, Azure, and Google Cloud, have access to comprehensive solutions for tracking their carbon footprint. These platforms offer valuable tools for businesses to assess and manage their environmental impact effectively, meet regulatory requirements and demonstrate their commitment to environmental responsibility.