Case Study

OsNet

Background

OsNet is a prominent Internet Service Provider (ISP) dedicated to delivering high-quality connectivity services. Seeking to optimize operations, their Operations Director initiated a business transformation using Ubersmith.

 

Industry:

Telco & ISP

Location:

Humacao, Puerto Rico

Use Case:

Operational Efficiency

How we helped:

85% improvement in operational efficiency

Optimized workflows and streamlined processes led to faster operations.

70% reduction in time and cost

Automation reduced manual work, saving both time and expenses.

Improved Billing, Inventory, and Data Accuracy

Better data management ensured accurate billing and improved overall system reliability.

Improved Billing, Inventory, and Data Accuracy

Better data management ensured accurate billing and improved overall system reliability.

"Ubersmith has significantly improved our operational efficiency, reducing time and costs while simplifying our CRM processes. Their flexible modules and competitive pricing made them the perfect fit for our needs."

David Ruiz
Head of Compliance and Carrier Relationship

The Challenge

OsNet faced challenges with inefficiencies in their Support and Order Modules, leading to delays in processing customer requests and managing service incidents. Their Incident Management Process (IMP) lacked the necessary automation and visibility, making it difficult to track, prioritize, and resolve issues efficiently. These bottlenecks resulted in slower response times, operational disruptions, and a less streamlined customer experience.

The Solution

By integrating Ubersmith’s versatile Support and Client Modules, OsNet transformed its operations by automating key processes and enhancing workflow efficiency. The improved system provided greater visibility into customer interactions, enabling faster issue resolution and better tracking of support requests. Additionally, centralized customer data management simplified record-keeping, reduced errors, and ensured seamless communication across departments, ultimately improving service delivery and operational control.

The Result

OsNet transformed its operations with an 85% increase in efficiency, eliminating workflow bottlenecks and optimizing service delivery. By automating key processes, they achieved a 70% reduction in time and operational costs, streamlining resource management and minimizing manual effort. Additionally, enhanced billing control and data accuracy ensured greater financial reliability, improved inventory tracking, and a seamless customer experience.

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