As the support manager it is critical that you are aware of all help tickets, especially if they need to be escalated. Our ticketing system uniquely integrates with the device and client manager, allowing you to seamlessly manage customers and their services on a hour-to-hour, minute-to-minute basis.
Your role is vital to delivering an exceptional customer experience. Ubersmith helps you do this by providing you with automated ticket escalation and resolution, department and workflow management tools, detailed ticket event logs, support time metrics, and much more.
You can ensure an excellent, high-quality support experience for your customers from your trial all the way through on-boarding, installation, and future updates.