Once you sign up for Ubersmith, here’s what you can expect:
First, you will receive login credentials to our portal. There, you can submit and view support tickets, view and pay your invoices, and much more.
Support tickets may be opened 24/7 by emailing firstname.lastname@example.org. You will generally receive a response within one business day. The US-based Ubersmith support office is open weekdays from 8am to 6pm Eastern Time.
If you are using our self-hosted version of the product, you can easily install or upgrade Ubersmith with our self-service installer. Documentation on the installer can be found: here.
General documentation about Ubersmith can be found at: https://docs.ubersmith.com.